Try “tracking”, “P.O. Box”, “postcards”, or “business solutions”.

Help & Support

Answers to common questions, service terms, and how to reach us.

Frequently Asked Questions

What are the opening hours?

Oranjestad: Monday to Friday, 7:30 AM – 4:30 PM (non-stop).
San Nicolas: Monday to Friday, 7:30 AM – 12:00 PM and 1:00 PM – 4:30 PM. See our Locations & Hours page for full details.

Can I track and trace my package?

Yes. Enter your tracking number in the Track & Trace box on any page, or call our Customer Service at (+297) 528 7678.

Do you have Express Mail Services (EMS)?

Yes, we do. More details can be found under our EMS Service.

Is there a postal code for Aruba?

No, Aruba doesn't have a postal code.

How do I change my address?

Change of address is now done online. Fill out the form at addresschange.postaruba.app. It's AWG 25 for individuals and AWG 80 for businesses, valid for 3 months.

Do you sell packing materials like boxes or bubble envelopes?

Yes, we offer different packing materials at all our post offices.

How and where can I apply for a P.O. Box?

Requesting a P.O. Box is now done online at pobox.postaruba.app. Once approved, you can make the payment and pick up your key at the post office. See our P.O. Box page for rates.

Do you offer Money Transfer services at the post offices?

No, Post Aruba does not currently offer money transfer services.

How do I become a business customer?

Contact our sales department at sales@postaruba.com and we'll help set up your business account.

Where can I find more information on sending packages?

Visit our Letter Service or Parcel Service pages for full details.

How can I contact the sales department?

You can reach our sales department at sales@postaruba.com.

Where can I buy stamps?

Our online Stamp Shop is coming soon. In the meantime, stamps are available at all our post offices.

Terms & Reference by Service

Download the terms and reference documents for each service.

Letter Service DOWNLOAD PDF
Parcel Service DOWNLOAD PDF
P.O. Box Terms document coming soon. See P.O. Box page
Receive Parcels Terms document coming soon. See Receive Parcels page
Business Solutions Terms document coming soon. See Business Solutions page
ePost Terms document coming soon. See ePost page

Still need help?

Send us a message and our customer support team will get back to you.

Track & Trace

Enter you tracking number to view the status of your postal item.

Locations & Hours

Find our branches, opening hours, and contact information.

Learn more