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Mail and Parcel Services
Post Aruba N.V., Chamber of Commerce (KvK) number H33808.0, J.E. Irausquinplein 9, Oranjestad, Aruba – Effective date: October 2026
| Term | Meaning |
|---|---|
| Air Carrier | The airline or other carrier responsible for transporting postal items by air. |
| Applicable Law | The laws and regulations of Aruba, including the Postal Ordinance, the Postbesluit and any other legislation applicable to the provision of postal services, together with applicable international postal agreements where relevant. |
| Authorized Agent | A person authorized by the Sender or Recipient to send, collect or accept delivery of a postal item on their behalf. |
| Business Day | Any day on which Post Aruba is open for normal business, excluding Saturdays, Sundays and officially recognized public holidays in Aruba. |
| Declared Value | The value declared by the Sender at the time of posting for insurance or compensation purposes. The declared value represents the maximum amount for which compensation may be payable, subject to these Terms and Conditions. The declared value does not constitute proof of the actual value of the contents. In the event of a claim, the Sender must provide satisfactory evidence of the item's value, including receipts, invoices or other acceptable proof of purchase or ownership. |
| Domestic Mail | Postal items accepted for delivery within Aruba. |
| Foreign Postal Operator | The postal operator or postal administration in another country responsible for processing or delivering postal items outside Aruba. |
| International Transport | The movement of postal items between Aruba and another country. |
| Post Aruba | Post Aruba N.V. |
| Postal Item | Any letter, parcel, packet, EMS item, registered item, insured item or other article accepted by Post Aruba for postal processing and delivery. |
| Recipient | The person or entity to whom a postal item is addressed. |
| Sender | The person or entity sending a postal item. |
| Tariff | The schedule of rates, charges and fees published by Post Aruba, as amended from time to time. |
| UPU | The Universal Postal Union, including its Acts, Regulations and applicable international postal standards. |
2.1 Post Aruba accepts items subject to:
2.2 Post Aruba reserves the right to:
2.3 Acceptance of an item by Post Aruba does not constitute confirmation that the item complies with these Terms and Conditions, applicable laws, customs requirements, Universal Postal Union (UPU) regulations, or the laws and regulations of the destination country. The Sender remains solely responsible for ensuring that the item and its contents comply with all applicable legal and regulatory requirements.
2.4 Acceptance of an item does not prevent Post Aruba from conducting additional inspections or taking any action required by law or these Terms and Conditions.
3.1 The Sender is solely responsible for ensuring that items do not contain:
3.2 Post Aruba shall not be liable for:
4.1 The Sender is responsible for:
The Sender must ensure that the recipient's name, address, postal code (where applicable), and contact information (where required) are complete and accurate in order to comply with proper delivery procedures.
4.2 Post Aruba is under no obligation to investigate, correct, complete or verify incomplete, incorrect, illegible or insufficient addresses provided by the Sender. Any resulting delay, mis-delivery, non-delivery or return of the item shall be at the Sender's risk.
4.3 Post Aruba is not liable for damage caused by inadequate packaging.
Post Aruba is responsible for:
Responsibility of Post Aruba ends when:
6.1 Once mail is handed over to the Air Carrier, it will be responsible for the mail during air transport. Liability is governed by international aviation conventions (including the Montreal Convention, where applicable).
6.2 Post Aruba is not liable for:
7.1 Upon arrival in the destination country:
7.2 Post Aruba is not responsible for:
Liability of Post Aruba shall be governed by applicable Aruban law and international postal agreements, including the Postbesluit and UPU regulations. In no event shall Post Aruba's liability exceed the limits established by applicable law, the Postbesluit or the Universal Postal Union Regulations, as applicable.
8.1 Ordinary Letter Mail. No compensation shall be payable for loss, delay, or damage to ordinary (non-registered) letter mail, unless otherwise required by applicable law.
8.2 Registered Mail. In accordance with the Postbesluit:
8.3 Parcels. In the event of loss or damage to a parcel:
A parcel shall be deemed lost if it cannot be delivered within two (2) months after posting.
8.4 Conditions for Compensation. Compensation shall only be granted if:
No claim shall be accepted without proof of posting.
8.5 Loss of Contents. Compensation for partial loss of content(s) shall only be granted where:
8.6 Termination of Liability. Liability of Post Aruba shall cease once:
For parcels, applicable provisions of the Civil and Commercial Code of Aruba shall apply.
8.7 Recovery of Lost Items. If a lost item is subsequently recovered:
If neither party claims the item, ownership shall transfer to Post Aruba N.V.
9.1 Before arrival in Aruba:
Post Aruba assumes responsibility only after official receipt of the item in Aruba.
After receiving mail in Aruba, Post Aruba is responsible:
Post Aruba is not responsible for:
11.1 All inbound items are subject to customs control.
11.2 The Sender is responsible for ensuring that all customs declarations and supporting documentation required for international postal items are completed accurately, truthfully and in full.
11.3 The Sender warrants that all information provided in customs declarations and any accompanying documentation is complete, accurate and truthful. The Sender shall be responsible for any loss, delay, return, seizure, fines, penalties or additional costs arising from inaccurate, incomplete or false customs declarations.
11.4 Post Aruba may require the Sender or Recipient to provide invoices, proof of value, export permits or any other documentation reasonably required to comply with customs or other regulatory requirements.
11.5 Post Aruba shall not be liable for delays, inspections, detention, seizure or refusal of entry by customs or other competent authorities resulting from the contents of the item or the information provided by the Sender.
11.6 The Recipient is responsible for:
Post Aruba acts only as an intermediary and is not liable for customs decisions, cannot guarantee customs clearance or release of any postal item. Post Aruba has no authority over Customs processing times and cannot guarantee release dates.
12.1 Delivery is deemed completed when:
12.2 The Recipient should examine the item upon delivery. Any visible damage or shortage should be reported immediately to Post Aruba before full acceptance, where reasonably possible.
12.3 Post Aruba may require identification upon delivery. Where a signature service has been purchased, the recorded delivery scan or electronic signature maintained by Post Aruba shall constitute prima facie (at first sight) evidence of delivery.
12.4 Delivery standards and transit times published by Post Aruba are estimates only and do not constitute guaranteed delivery unless expressly stated otherwise for a specific service.
12.5 Delivery to an authorized household member, agent or representative constitutes valid delivery.
12.6 Post Aruba may retain items until all applicable postage, customs duties, storage charges and other fees have been paid. Post Aruba is not responsible for delays resulting from:
12.7 Tracking Information. Tracking information is provided for the convenience of the Sender and Recipient only. Although Post Aruba uses reasonable efforts to ensure the accuracy of tracking information, such information is based on operational scanning events and may be delayed, incomplete or subject to correction. Tracking information is provided for informational purposes only and shall not constitute a guarantee of delivery or conclusive evidence of the location or status of an item. The recorded delivery scan or electronic signature referred to in clause 12.3 remains prima facie evidence of delivery.
13.1 Circumstances Giving Rise to Undeliverable Items. An item may be deemed undeliverable where:
13.2 Storage of Undeliverable Items. Undeliverable items awaiting collection shall be held by Post Aruba free of charge for a period of 15 calendar days from the date of arrival or notification, whichever occurs first. After the initial fifteen (15) day period, storage charges ("bewaarloon") shall accrue in accordance with the tariffs published by Post Aruba. All applicable storage charges must be paid prior or at the time of release of the item.
13.3 Return of Unclaimed Items. Unless otherwise required by law or applicable international postal regulations, any undeliverable item that remains unclaimed for a period of two (2) months from the date of arrival or notification may be returned to the Sender. The Sender shall be responsible for all applicable return postage, storage charges, customs charges and any other fees incurred in connection with the return of the item.
13.4 Disposal of Undeliverable Items. Where an undeliverable item cannot reasonably be returned to the Sender, or where return is prohibited by law, customs requirements or international postal regulations, Post Aruba may, after giving prior notice to the Sender or Recipient where contact details are available, dispose of the item in accordance with applicable law and the relevant postal regulations.
Post Aruba shall not be liable for delays or loss caused by:
Submission of a claim does not constitute an admission of liability by Post Aruba.
Claims can be submitted using the contact form on our Help & Support page, which prepares an email to customerservice@postaruba.com, or using the claim form in your Post Aruba client portal.
15.1 Claims must be submitted:
15.2 Required documents:
Compensation, if applicable, shall follow UPU standards and Aruban law.
15.3 Claims That May Be Denied. Post Aruba reserves the right to deny any claim, in whole or in part, where:
15.4 Complaints. If you are not satisfied with how a claim or other matter was handled, you may contact customer service at customerservice@postaruba.com.
To the fullest extent permitted by applicable law, and except in cases of intent or gross negligence on the part of Post Aruba, Post Aruba's liability is strictly limited to:
Post Aruba is not liable for:
17.1 Post Aruba collects, uses and processes personal data only to the extent necessary for the acceptance, processing, transportation, delivery and administration of postal items, the handling of claims, and compliance with applicable legal and regulatory obligations.
17.2 Personal data shall be processed in accordance with the applicable privacy and data protection laws of Aruba. Further information is set out in our Privacy Policy.
17.3 Where necessary for the performance of postal services, Post Aruba may share relevant information with customs authorities, air carriers, foreign postal operators, government authorities or other service providers involved in the processing or delivery of postal items, in accordance with applicable law.
These Terms & Conditions are governed by the laws of Aruba. Any disputes shall be submitted exclusively to the competent courts of Aruba.
If any provision of these Terms is held invalid, the remaining provisions remain in effect.
Failure by Post Aruba to enforce any provision shall not constitute a waiver.
Post Aruba may amend these Terms, services and tariffs from time to time, as deemed necessary. The version published on this page on the date an item is posted shall apply to that item, and each version shows its effective date. These Terms and Conditions constitute the entire agreement governing the provision of postal services by Post Aruba unless otherwise required by applicable law.
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