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Post Shop orders
Post Aruba N.V., Chamber of Commerce (KvK) number H33808.0, J.E. Irausquinplein 9, Oranjestad, Aruba – Effective date: October 2026
These terms apply to purchases made through the Post Shop on this website. They are in addition to our Terms & Conditions for Mail and Parcel Services, which also apply to shipped orders, and our Privacy Policy. Nothing in these terms limits any rights you have as a consumer under Aruban law.
2.1 Items shown in the Post Shop are subject to availability. When you submit the checkout form you place an order, and we confirm it by email to the address you provide.
2.2 You can choose to pick up your order at a Post Aruba branch or have it shipped, within Aruba or internationally. Pickup locations and opening hours are on the Locations & Hours page.
3.1 All prices are in Aruban florin (AWG) and include tax.
3.2 Any additional charges, such as shipping costs, the international shipping admin fee, or a card processing fee, are shown in your order total at checkout before you submit your order.
3.3 Prices may change. The price shown at checkout when you submit your order applies to that order.
Depending on what is available at checkout, you can pay in person when you pick up your order or on delivery, by card online through our payment provider, or by bank transfer through Sentoo. Card details are entered in our payment provider's secure fields and are not stored by Post Aruba.
Shipped orders are handled under our Terms & Conditions for Mail and Parcel Services, including the provisions on customs, delivery and force majeure. Delivery times are estimates and are not guaranteed.
6.1 You can cancel an order only if it has not yet been shipped. To cancel, contact customer service as soon as possible with your order number.
6.2 If an order is cancelled before shipment, you are refunded what you paid for it.
6.3 Once an order has been shipped it can no longer be cancelled.
7.1 A product can be returned only if it is damaged.
7.2 If your product arrives damaged, contact customer service promptly after receiving it, with your order number and, if possible, photos of the damage. We may ask you to bring or send the product back so we can inspect it.
7.3 If an order was shipped, the shipping price is not refunded. Only the value of the product is refunded.
7.4 Refunds are made using the payment method you used or as otherwise agreed with customer service.
If you have a complaint about an order, contact customer service at customerservice@postaruba.com.
These terms are governed by the laws of Aruba. Any disputes shall be submitted exclusively to the competent courts of Aruba.
We may update these terms from time to time. The version published on this page when you place an order applies to that order, and each version shows its effective date.
Enter your tracking number to view the status of your postal item.